Ultimate FAQ

Frequently Asked Questions

Can you notify me when an item comes back in stock?

Sign up for an account and add any product to your wish list.  If it's out of stock, as soon as it comes back in to stock we will automatically send you a notification email.

If I don't live in the UK do I have to pay UK VAT/Tax?

No!  We do not charge VAT or Tax on any of our products.  You will however still have to pay your local country's duty and/or import taxes.  We do not know what these are as they vary greatly from country to country.

Do you ship to my country?

Yes!  We ship Worldwide, to every destination on the globe.  Although, we do not ship to Russia  anymore!

What are the shipping costs?

Click on this link here..... Shipping rates

Where's my tracking number?

Every shipment has a tracking number.  This will be added to your order page as soon as the order is fulfilled.  You will also receive an email with your tracking details automatically once your order has been fulfilled and shipped.

Can you convert prices to my country's currency?

There is a tab (pick your currency) in the top right corner of the website that you can choose currencies from a drop down box.  This will change the currency site wide for you, but this is not a definite and final price, just a guide.  The actual cost will be determined by your credit card company/bank/paypal and their particular exchange rate at the time of purchase.

What are your Terms & Conditions?

They can be found here..... Terms & Conditions

How can I pay?

We accept most forms of payment including - All major credit/debit cards (VISA/Mastercard/Maestro), AMEX, PayPal, Apple Pay, Google Pay and Shopify Pay.  We do not accept cash, cheques, bankers draft or bank transfers.